1. Contact us
- General & technical support: [email protected]
- Privacy & data deletion: [email protected] — or see User Data Deletion
- Admin portal: portal.quotyai.com (account, billing, channel settings)
Include your account email, business / Page name, and (for Messenger issues) the affected Facebook Page URL, approximate time of the issue, and a screenshot if possible.
2. Response times
- Standard requests: within 2 business days.
- Integration outages (e.g., Messenger replies not sending): prioritized, next-business-day response.
- Privacy / data-deletion requests: acknowledgment within 7 days, completion within 30 days.
3. Self-service resources
- Documentation: quotyai.com/docs/ — setup guides, API references, inbox configuration.
- Facebook Messenger setup: quotyai.com/inbox/ai-for-facebook-messenger/ — connect your Page, configure replies, human handoff.
- Legal: Privacy Policy, Terms of Service, User Data Deletion.
- Browser extension policy: Extension Privacy Policy.
4. Facebook integration help
Common fixes before contacting support:
- Confirm you have Facebook admin rights to the Page and completed Meta OAuth.
- Check Page Settings → Linked apps: QuotyAI must be listed and authorized.
- Check QuotyAI portal → Inbox / Channels → Facebook Messenger: the Page must show "Connected".
- Respect Meta messaging rules (24-hour window, approved tags). Outside the window, only tagged or sponsored follow-ups are delivered by Meta.
- To stop the integration: Disconnect in the portal and/or remove the app in Page Settings.
5. Report abuse or security issues
To report spam, abuse, or a suspected vulnerability related to QuotyAI or its Facebook app, email [email protected] with subject "Abuse report" or "Security report" and include details and timestamps. We review all reports and act under our Terms of Service.
6. Service status
If the portal or message delivery is degraded, we post updates via the portal and respond to support emails with workarounds and ETAs.